Return and Refund
Return & Refund Policy
Return
& refund policy is the provision where the rights are given to the customer
to return or refund the product. The product under the warranty period will be
handled separately by the service center, return & refund policy will not
be eligible for such product. The return policy may not be the same for all
products under a different product category. Product applicable or not for
return and refund policy will be mentioned on the product page.
Valid
Reason for a return & exchange:
1.
If
the delivered product is different in size, volume, color, and design;
2.
If
the delivered product is damaged or defective;
3.
If
the product is incorrect and incomplete;
4. If a complaint is reported within 48 hours of delivery.
Valid
Reason for a refund:
1.
If
the product is unavailable;
2.
If
the product is no longer needed (If you have changed your mind after making an
order before delivery);
3.
If
a complaint is reported within 48 hours.
Time and process
1.
The
return & refund process starts after the complaint is reported to our
service center through any valid medium (our website, email, or phone
call);
2.
Our
delivery team will collect products within 48 hours and will verify product
complaints;
3.
Your
product will be exchanged and delivered back to you within 48 hours;
4.
Refund
will take 48-96 hours after a complaint or product return.
Refund
Refund
time depends on the payment methods:
1.
Cash
on delivery and bank transfer will take 96 hours
2.
Cart
rule voucher will take 48 hours
3.
connect
ips, Khalti, e-Sewa will take 48 hours
Shipping charge refunded:
1.
If
the product is different, damaged, defective, incomplete;
2.
If
the customer no longer needs the product, then the shipping charge will not be
refunded, and the customer has to pay for the return and refund service marked
by us.